Frequently   Asked Questions

No, TruNeura is not an Electronic Health Record (EHR) and is not intended to replace your existing EHR system. Instead, TruNeura serves as a powerful data management and visualization platform that enhances your ability to view and interpret patient data from multiple sources—such as lab testing, continuous glucose monitors (CGMs), wearables, functional brain diagnostics, and body composition scans.

TruNeura is designed to work alongside your current EHR, giving you a more integrated, actionable view of patient health so you can make better clinical decisions and deliver more effective care.

We offer monthly and yearly subscription options for our 2 packages – Standard and Premium based on your practice size, care team structure, and how you intend to use the software.
Whether you're a solo practitioner or a multi-provider clinic, our team will work with you to identify the subscription that fits your needs.

👉 To learn more, click here to book a demo with a TruNeura team member.

Yes, TruNeura is fully HIPAA-compliant for use in the United States. We prioritize the privacy and security of your patients' data, and our development team is committed to maintaining the highest standards for health data protection and compliance.

Yes. Every TruNeura membership includes access to a robust Educational Portal that features industry-leading experts in business, marketing, practice management, operations, and clinical training.
Whether you're launching a new practice, introducing a new program, or scaling an existing clinic, TruNeura provides step-by-step guidance and strategy to help you:

• Build your brand
  
• Implement scalable systems
  
• Attract aligned patients
  
• Launch programs with confidence
  

This is an essential resource for both early-stage and established practice owners looking to grow with clarity and efficiency.

TruNeura can be used by any licensed practitioner who can either directly order lab testing or is partnering with a provider that can.

Additionally, TruNeura includes tools and features for health coaches, nutritionists, and RNs who are part of your care team, allowing for a collaborative and streamlined approach to patient support.

While there are multiple use cases, the core focus of TruNeura is on interpreting and tracking lab data to drive better clinical outcomes.

Yes. TruNeura is ideal for telehealth-based practices.
The patient-facing mobile app enhances the virtual care experience by providing patients with access to:

• Their lab data and wearable metrics
  
• Habit tracking
  

An AI-powered health coach that continues intake and behavioral support During video calls, practitioners can share views from the TruNeura dashboard, helping patients better understand their progress and test results in real time—no in-person visit required.

TruNeura includes features specifically designed for health coaches, nutritionists, and RNs. These tools help your care team deliver more efficient, personalized support by enabling them to:

• Monitor habit adherence between visits (e.g., sleep, movement, nutrition)
  (You can tell if a patient is doing well with sleep but struggling with exercise.)
  
• Dive into wearable data, including exercise and sleep patterns
  
• Track body composition changes
  

Review continuous glucose monitor (CGM) data
The dashboard gives coaches data-driven insights before a session, making their meetings more focused, efficient, and impactful—even with limited appointment time.

Absolutely. TruNeura is optimized for membership and Direct Primary Care (DPC) models.

‍In fact, within your TruNeura software membership, you’ll get access to educational resources and strategy guidance on launching or scaling a membership-based practice.

With new regulatory changes supporting DPC models and HSA-eligible memberships, many practitioners are using the TruNeura Education Portal to build recurring revenue models that align with their clinical philosophy.

Yes. TruNeura is built to support solo practitioners by simplifying the way you view and interpret patient data. The platform brings together labs, wearables, CGMs, functional brain diagnostics, and more into one intuitive dashboard.

This helps you spot clinical patterns faster, make better decisions, and improve outcomes—without needing a team to help manage the data.

It’s easy to learn, easy to use, and designed to help you practice more efficiently and effectively on your own.

Yes. TruNeura works well for multi-provider clinics and group practices. Each provider can have their own patient list, while the practice owner or clinical director can oversee cases across the team.

This makes it easier to train new clinicians, mentor junior providers, and conduct case reviews using a shared, organized view of patient data.

The platform promotes consistency and collaboration while scaling care across your entire team.

TruNeura is not designed for insurance billing or coding workflows.

However, if your practice has a cash-pay or hybrid component (e.g., a functional medicine or wellness program offered outside of insurance), you can use TruNeura for those patients.

There is currently no integration with insurance billing systems, so it’s best used where care is delivered outside of traditional insurance reimbursement models.

No, you do not need to be a tech expert to use TruNeura. The platform was specifically designed to be intuitive and easy to navigate for health professionals of all backgrounds. We provide step-by-step onboarding videos, an onboarding guide, and direct support from our Customer Success Team. Most practitioners are up and running after a single 45-minute onboarding session, with ongoing support as needed.

Our goal is to make technology feel like a help—not a hassle.

Yes, you can still use TruNeura even if you're not currently ordering lab tests. The platform supports several additional functions, including:

• Tracking wearable data
  
• Monitoring body composition and CGM data
  
• Integrating functional brain diagnostics
  
• Capturing patient habits and trends through the TruNeura mobile app
  
• Using our intake and engagement tools to better understand patients
  

However, because the primary strength of TruNeura lies in its lab interface, we primarily work with practitioners who do incorporate lab testing into their care model for a fuller, more dynamic view of patient health.

TruNeura currently integrates with over 25 different wearables, and our development team continues to evaluate additional opportunities.
Some of the most popular integrations include:

• Apple Watch
  
• Google Fit
  
• Oura Ring
  
• Fitbit
  
• Garmin
  
• Peloton exercise equipment
  
• Eight Sleep smart mattress

These integrations allow you to pull in real-time biometric data, sleep patterns, activity tracking, and glucose metrics—all into one centralized dashboard.

No. While TruNeura supports wearables and CGMs, they are not required to use the platform. We recognize that not every patient will wear a device or be willing to use a CGM. The most important and central data source within TruNeura is lab testing—including both standard blood work and advanced functional lab testing.

Wearables and CGMs are powerful additions, but the platform is fully functional without them.

Yes. Patients can view any dietary supplement, lifestyle, or behavioral recommendations you make through both the TruNeura practitioner dashboard and the TruNeura mobile app. The app also includes habit tracking features that allow patients to check off daily actions (e.g., "Completed," "Skipped," or "Not Applicable"). This gives both you and your care team real-time visibility into how well the patient is adhering to your protocol—allowing for better, more personalized support between visits.

Yes. TruNeura includes a longitudinal data view that allows you to track changes in lab values across time.

This makes it easier to monitor patient progress, identify trends, and adjust care plans with greater precision.

Yes. If you have multiple practitioners, coaches, or care team members within your practice, TruNeura allows shared access to patient dashboards (based on permissions).

This supports a team-based care model, where everyone involved in a patient’s journey can stay informed and aligned.

Yes. You can assign diet, lifestyle, or supplement protocols directly through the TruNeura practitioner dashboard.

Patients will receive those recommendations in the TruNeura mobile app (available on iOS and Android), and they’ll get push notifications when it’s time to track their daily actions or habits.

The TruNeura mobile app gives patients access to:

• Their lab results, presented in a user-friendly format
  
• Data from wearables, CGMs, and functional brain diagnostics
  
• Assigned habits or protocols, with daily tracking options (e.g., Completed / Skipped / Not Applicable)
  
• The TruNeura Wheel, which provides personalized scores across eight key pillars of health
  
• A smart AI health coach, which conducts an ongoing digital intake and supports habit formation
  

The eight pillars of health the TruNeura AI coach assesses are: REST, NOURISH, MOVE, CONNECT, GROW, REFLECT, REMOVE, COMPOSE.

Yes. When you input lab results, TruNeura provides AI-informed suggestions for things you may want to consider in the patient’s plan—across diet, lifestyle, and supplements.

These are not shown to the patient unless you review and assign them yourself.

Think of them as a clinical “co-pilot”—giving you prompts and insights to support your decision-making without replacing your judgment or expertise.

There are five core data sources displayed in the TruNeura dashboard:

1. Lab data, including standard and functional specialty labs
   
2. Continuous glucose monitor (CGM) data
   
3. Wearable metrics, such as sleep, movement, and HRV
   
4. Functional brain diagnostic data
   
5. Body composition data
   

These data points are combined into a cohesive, visualized interface—making it easier to see patterns, identify root causes, and customize treatment plans.